Wednesday, July 28, 2010

Lose the Attitude

Sample emoticons from Dreamstime.com
Without the inflection or added context of body language and other nonverbal cues, it's easier to misinterpret the meaning of text messages sent over the Internet. One Canadian company that says it has a solution (other than peppering your text with emoticons) -- a system that identifies potential problem phrases before your e-mail is sent, called ToneCheck.
Audio Embed: All Things Considered 7/26/10, with Robert Siegel & Michele Norris.

See a demo of ToneCheck in action on a message fraught with brevity and the traps inherent in communication between genders.

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